Seremala's policy
Returns
Because furniture can be made-to-order or prepared specifically for a customer, return eligibility depends on the product and order state.
Before confirming
We encourage customers to use WhatsApp to confirm dimensions, finish, availability and delivery details before placing an order.
Damaged or incorrect items
Please contact Seremala's as soon as possible with clear photographs and your order details so the team can assess the issue and advise on replacement, repair or another appropriate resolution.
Custom and made-to-order pieces
Specially commissioned pieces may not be eligible for cancellation or return once production has started. The applicable terms will be shared before confirmation.